PRIVACY POLICY

* References to "our", "us" or "we" within this policy are to Boudl Hotels & Resorts *

This Privacy Policy governs the collection and use of personal information by Boudl. For more information about Boudl please visit: www.boudlgroup.com.

We are committed to protecting and respecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use that personal information, who we share it with, how we protect that information, and your legal rights in relation to your personal information. We are committed to abiding by this Privacy Policy, as well as the requirements of applicable laws, in the operation of our business.

Please read the following carefully as it explains our views and practices regarding your personal information, and how it is handled. By accessing or browsing our mobile app or using our services or facilities, you confirm that you have read, understood and agree to this Privacy Policy in its entirety. If you do not agree with the practices described in this Privacy Policy, you should not use our application on or our services or facilities.

* Who we are:

For the purpose of applicable data protection laws, the data controller is Boudl Hotels & Resorts of 11372, Riyadh,KSA

If you use our facilities and services, the entity which manages the relevant facility or service ("Country Manager") will also be a data controller in respect of your personal data. A list of such facilities and services and the respective Country Managers can be found here.

* Information covered by this Privacy Policy:

This Privacy Policy covers all personal information collected and used by Boudl Hotels & Resorts. In this Privacy Policy, "personal data" or "personal information" means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, nationality, gender, postal address, email address, phone number, credit card number, details of the preferences you express to us during your stay at one of our hotels (e.g. room type) dietary requirements, and technical information from the devices you use to access our website or Mobile App.

* What information do we collect from you?

We may collect information about you from different sources as detailed below.

* Information you give us:

You may also choose to provide information in relation to your reservation, stay or visit to a Boudl Hotels & Resorts facilities. You may also give us information about yourself when you respond to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us (e.g. in relation to guest registration cards, spa and fitness club membership applications, loyalty enrolment forms, or online booking forms).
The information you give us may include your name, postal address, email address, date of birth, payment card information, landline and/or mobile telephone number, preferences (e.g. room type), general feedback on your stay, dietary requirements, allergies, as well as other personal information.

* Information we collect about you:

We may collect information about your use of our facilities and services, your preferences in this regard, and details of purchases and bookings you make with us.

* When you visit our website, we may use cookies and other technologies to automatically collect the following information:

technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites;
length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.

* Information we receive and collect from other sources:

We may receive information about you from other websites operated by the Boudl Hotels & Resorts group or from the other services that we provide. We also work closely with third parties such as airlines, travel agents, tour operators and third party agents and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media.

*How do we use your personal information?

We will need to use your personal information where this is necessary for us to perform our obligations under a contract with you, for example where you have requested use of our spa or gym facilities or have made a booking at one of our hotels.

*We may use your personal information to:

Provide you with services you request from Boudl Hotels & Resorts, such as spa or gym services, concierge services, hotel bookings etc.

*How do we use personal information for this purpose?

* Transfers of personal information:

Boudl Hotels & Resorts group of companies:

We may share your personal information with any member of the Boudl Hotels & Resorts group of companies, including subsidiaries and holding companies, in order to enable you to request our services, to process your payments, understand your preferences, send you information about products and services that may be of interest to you and conduct the other activities described in this Privacy Policy.

Our service providers:

We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide concierge services, housekeeping and laundry services, marketing, advertising, communications, services in connection with your Boudl Hotels & Resorts membership, IT services, to personalise and optimise our service, to analyse and enhance data (including data about users' interactions with our services), and to provide legal, accounting, insurance, audit and other professional services. In the course of providing such services, these Service Providers may have access to your personal information. However, these Service Providers are contractually bound only to use personal information to perform the services that we hire them to provide. We will always use our best efforts to ensure that all the Service Providers we work with will keep your personal information secure.

Our partners, subject to your consent:

We may share your personal data with our key partners, which include certain airlines and financial partners. Boudl Hotels & Resorts also has relationships with other companies including financial and luxury brands, whereby our customers can also benefit from exclusive experiences with our partnerships. We will always use our best efforts to ensure that all partners we work with will keep your personal information secure.

Third parties permitted by law:

In certain circumstances, we may be required to disclose or share your personal information in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, or to judicial or administrative authorities).
We may also disclose your personal information to third parties in order to enforce our terms and conditions or other agreements, or to protect the rights, property or safety of the Boudl Hotels & Resorts group or the public.

Third parties connected with business transfers:

We may transfer your personal information to third parties in connection with a reorganisation, restructuring, merger, acquisition or transfer of assets, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Policy.

Where we store your personal information:

The personal information that we collect from you may be transferred to, and stored atour servers. It may also be processed by staff operating outside KSA who work for us or for one of our Service Providers. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

Security of personal information:

All information you provide to us via our website or Mobile app is stored on our secure servers. Any payment transactions carried out via our website or Mobile app will be encrypted using Transport Layer Security (TLS) technology.
Boudl Hotels & Resorts has taken steps to safeguard the integrity of its communications and computing infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite our best efforts unfortunately the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site.

Third party websites and apps:

Our websites and Mobile app may contain links to and from third party websites. Please note that if you follow a link to any of these websites, these websites will have their own terms of use and privacy policies and that we do not accept any responsibility of liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights:

You have the following rights with respect to the personal information that we hold about you.

Your right to access the information we hold about you:

You can request access to the information we hold about you by contacting us using the contact details set out below. Our file of your information will usually be made available to you within 30 days, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else's privacy or if giving you access poses a serious threat to someone's life, health or safety). Please note that we may apply an administrative charge for providing access to your information in certain circumstances. Any such charge will be reasonable and we will advise you of the charge and obtain your consent before providing you with access to your personal information. Please note that if you request a copy of your data using electronic means (such as email), then we will provide a copy of your information in electronic form unless you ask us to do otherwise.

Your right to have your information corrected or deleted:

If you have an account with us, you can sign into that account to update your personal information. If you have problems updating the information on your account or if you would like us to delete your information, please email your request to the address set out below and we will action it as soon as possible.

Your right to object to us processing your personal information:

You have the right to object to us processing your personal information, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business), including the profiling we undertake to send you personalised offers, product recommendations and similar content. You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.

You also have the right to ask us to stop processing your personal information for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will in any case only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.

Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to unsubscribe from receiving offers from them.

Your right to have your personal information transmitted to another organisations

Where we hold personal information about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that personal information to another organisation.

Making a complaint:

You have the right to lodge a complaint with a local data protection authority in the Kingdom of Saudi Arabia if you believe that we have not complied with applicable data protection laws.The local data protection authority will differ depending on the country you are in.

Contacting us:

If you want to exercise any of the rights set out above, have any questions or concerns about how we treat your personal information, you wish to ask us to stop processing your personal information, or you would like to request a copy of the personal information we hold about you, please contact us info@boudl.com or by writing to us at:

Boudl Hotels & Resorts Office
11372, Riyadh,KSA.
Please include your reply address when you write to us.

How long do we keep your personal information?

Your personal information is stored by us and/or our Service Providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the information is collected, in accordance with applicable data protection laws. When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

Children

You must have reached the reached the minimum age as set out under applicable data protection laws to share your personal information with Boudl Hotels & Resorts, or you must have received permission from your parent or guardian to do so.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). Your continued use of our website and/or Application services after any such updates take effect will constitute acceptance of those changes. If you do not consent to such updates, you should cease using Boudl Hotels & Resorts's website and Mobile app services.


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